Refund Policy

Last Updated: June 3, 2026

1. Introduction

At Cabana Taco, we are committed to delivering fresh, high-quality food and an exceptional customer experience. We understand that issues can sometimes arise with food orders, and we want to ensure that every customer feels heard and fairly treated. This Refund Policy outlines the circumstances under which refunds, exchanges, or credits may be issued, and explains the steps you need to take to request a resolution.

This policy applies to all orders placed through our website eat-cabanataco.click, whether for delivery, pickup, or catering services. We comply with all applicable consumer protection laws in the United States, including guidelines set forth by the Federal Trade Commission (FTC) under the FTC Act.

2. Eligibility Conditions for Refunds

Not every situation qualifies for a refund. Cabana Taco will consider refund requests under the following eligible circumstances:

• Incorrect Order: You received items that were different from what you ordered (wrong taco fillings, incorrect sides, missing items, etc.).
• Food Quality Issues: The food received was spoiled, undercooked, contained foreign objects, or was otherwise unsafe for consumption.
• Missing Items: One or more items from your confirmed order were not delivered or included in your pickup bag.
• Significant Delay: Your delivery arrived significantly later than the estimated delivery time, causing the food to be unusable or of unacceptable quality.
• Duplicate Charge: You were charged more than once for the same order due to a technical or billing error.
• Order Not Delivered: Your delivery order was never received and there is no confirmation of delivery.
• Allergen Concerns: You informed us of a specific food allergy at the time of ordering and the meal was prepared without accommodating that allergy, resulting in a health concern.

To be eligible, the issue must be reported within the designated timeframe described in Section 3 below. Cabana Taco reserves the right to request photographic evidence or additional details to verify the claim before processing any refund.

3. Timeframes for Refund Requests

Timely reporting is essential when it comes to food-related issues. Due to the perishable nature of food products, we enforce strict reporting windows:

Requests submitted outside of these timeframes may not be honored. We encourage all customers to inspect their orders immediately upon receipt.

4. Non-Refundable Items and Services

The following situations and items are not eligible for a refund:

• Orders that were correctly prepared according to your specifications but you simply changed your mind or no longer want the food.
• Food that has already been partially or fully consumed before a quality complaint is raised (unless the issue was discovered upon the first bite and reported immediately).
• Customizations or special requests that were fulfilled as requested, even if the result was not to your taste.
• Promotional, discounted, or complimentary items received as part of a special offer.
• Delivery fees, service fees, and platform processing fees (unless the order was not delivered at all).
• Gratuity/tip amounts added at checkout.
• Orders where the customer provided an incorrect delivery address.
• Orders affected by circumstances outside our control, including but not limited to severe weather events, natural disasters, or third-party delivery service failures after pickup from our location.

5. How to Request a Refund — Step-by-Step

Follow these steps to submit a refund request with Cabana Taco:

1. Step 1 — Document the Issue: Take clear photographs of the problem (wrong item, missing item, food quality issue, etc.) immediately after receiving your order. This documentation will significantly support your claim.
2. Step 2 — Contact Us: Reach out to our customer support team via email at [email protected] or through the contact form on our website at eat-cabanataco.click.
3. Step 3 — Provide Required Information: Include the following details in your message:
   • Your full name
   • Order number or confirmation number
   • Date and time of the order
   • Description of the issue
   • Photographic evidence (if applicable)
   • Your preferred resolution (refund, replacement, or store credit)
4. Step 4 — Review Process: Our customer support team will review your submission within 1–2 business days. We may contact you for additional information or clarification.
5. Step 5 — Resolution Confirmation: Once reviewed and approved, we will notify you of the outcome via email and initiate the appropriate resolution (refund, credit, or replacement).

6. Refund Processing Times by Payment Method

Once a refund has been approved, the time it takes for you to receive your funds depends on your original payment method:

Please note that while we process refunds promptly on our end, the actual time the funds appear in your account may vary depending on your bank or financial institution. Cabana Taco is not responsible for delays caused by third-party financial processors.

7. Partial Refunds

In some situations, a full refund may not be warranted, and a partial refund may be more appropriate. Partial refunds may be issued in the following cases:

• Only some items in the order were incorrect, missing, or of poor quality, while the rest of the order was satisfactory.
• A portion of a meal was consumed before a quality issue was identified.
• A delivery was significantly late but the food was still in acceptable condition upon arrival.
• An ingredient substitution was made without prior notice, affecting only part of the meal.

The amount of the partial refund will be determined at Cabana Taco's discretion based on the nature and extent of the issue. We aim to offer a fair resolution that reflects the actual impact of the problem on your experience.

8. Exchange Policy

Due to the perishable nature of food products, direct item exchanges are generally not available for standard delivery or pickup orders. However, we offer the following alternatives:

• Replacement Order: If you received an incorrect item, we may offer to prepare and send a replacement order at no additional charge, subject to availability and delivery logistics.
• Store Credit: In lieu of a cash refund or replacement, you may opt to receive a Cabana Taco store credit of equal value to the affected item(s), which can be applied to a future order.
• In-Store Exchange: For pickup orders where the issue is identified on-site, our staff will make every effort to correct your order immediately at no additional cost.

Replacement orders and exchanges are subject to restaurant hours, ingredient availability, and operational capacity. We appreciate your patience and understanding.

9. Cancellation Policy

9.1 Standard Orders

For standard delivery and pickup orders placed through eat-cabanataco.click:

• Cancellations are only accepted within 5 minutes of placing the order, as food preparation begins immediately upon order confirmation.
• If the order has already entered the preparation stage, cancellation may not be possible, and a refund may not be issued.
• To attempt a cancellation, contact us immediately via email at [email protected] and include your order number in the subject line.

9.2 Catering and Large Group Orders

Catering orders require advance planning and ingredient procurement. The following cancellation schedule applies:

All catering cancellation requests must be submitted in writing to [email protected]. Verbal cancellations will not be accepted.

10. Dispute Resolution Process

If you are not satisfied with the outcome of your refund request, Cabana Taco provides the following escalation process:

1. Internal Escalation: Reply to your refund resolution email and request a review by our management team. Include the reason you believe the decision was incorrect, along with any additional evidence. Management will respond within 3 business days.
2. Formal Written Complaint: If the issue remains unresolved after escalation, you may submit a formal written complaint to our email address at [email protected] with the subject line "Formal Complaint – [Your Order Number]." We will acknowledge receipt within 1 business day and provide a final resolution within 7 business days.
3. Third-Party Mediation: If you remain unsatisfied after exhausting our internal complaint process, you may seek assistance from your credit card company or payment provider through their dispute or chargeback processes. You may also file a complaint with the Federal Trade Commission (FTC) at ftc.gov/complaint or with your state's consumer protection agency.
4. Legal Recourse: For disputes that cannot be resolved through the above channels, either party may pursue resolution through appropriate legal means. Disputes shall be governed by the laws of the United States and the applicable state in which Cabana Taco operates.

We are committed to resolving disputes in good faith and encourage open communication before pursuing any formal or legal remedies.

11. Chargebacks and Payment Disputes

We ask that customers contact us directly before initiating a chargeback with their bank or credit card provider. Unauthorized chargebacks for valid orders or resolved complaints may result in a suspension of your account and restriction from placing future orders. We cooperate fully with payment processors and banks during the chargeback investigation process and will provide documentation to support our position where applicable.

12. Changes to This Refund Policy

Cabana Taco reserves the right to update or modify this Refund Policy at any time. Any changes will be reflected on this page with an updated "Last Updated" date. We encourage you to review this policy periodically. Continued use of our website and ordering services following any policy update constitutes your acceptance of the revised terms.

13. Contact Information

If you have any questions about this Refund Policy or need to submit a refund request, please do not hesitate to contact us using the details below: